Shipping Policy

Welcome to the scififigure.com Shipping Policy page. We are committed to providing a clear and transparent overview of how we handle the shipping and delivery of your orders. Our goal is to ensure your collectibles arrive safely and that you are well-informed throughout the entire process.

Order Processing

Once you place an order on scififigure.com, our team begins processing it immediately. Order processing involves picking your items from our inventory, carefully inspecting them for quality, and securely packaging them for their journey to you. We understand the excitement of receiving a new figure or model kit, and we take great care to ensure your items are prepared correctly before they are handed over to the shipping carrier.

Shipping Carriers & Delivery

We partner with a network of reliable international and domestic shipping carriers to deliver your orders. The specific carrier used for your shipment will be determined at checkout based on your location and the shipping method you select. We strive to work with carriers that offer a balance of speed, reliability, and comprehensive tracking services.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. These rates are determined by the carrier based on factors such as the weight of your package, its dimensions, and the destination address.

Delivery timeframes are estimates provided by the shipping carriers and begin once your order has been processed and dispatched from our warehouse. Please note that these are not guaranteed delivery dates. While we aim to get your order to you as quickly as possible, delivery times can be affected by factors outside of our control, such as carrier delays, weather events, or customs processing.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has been processed and handed over to the shipping carrier. This email will contain your tracking number(s) and a link to track your package’s journey.

The tracking information will typically be updated within 24-48 hours of receiving the shipping confirmation email. We recommend using the provided tracking link to monitor the status of your delivery.

Customs, Duties, and Taxes

For international orders, your shipment may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the shipping cost paid at checkout.

scififigure.com has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so we encourage you to contact your local customs office for more information before placing your order. If you refuse a shipment due to customs fees, you will be responsible for the return shipping costs.

Damaged or Lost Packages

We take every precaution to ensure your order arrives in perfect condition. However, if your package arrives damaged, please contact our customer support team immediately. We will need your order number and photos of the damaged package and its contents to assist you with a resolution.

In the rare event that your package is lost in transit, please allow a reasonable amount of time past the estimated delivery date before contacting us. We will then initiate an investigation with the shipping carrier on your behalf and work with you to find a suitable solution.

In-Store Pickup

This option is currently unavailable. All orders are processed and shipped from our central warehouse.

Changes to this Shipping Policy

scififigure.com reserves the right to modify this shipping policy at any time. Any changes will be posted on this page, so please review it periodically. Your continued use of our site after any modifications constitutes your acceptance of the updated policy.